All our wall panels and wall cladding come with a 2-year manufacturing warranty, covering any defects in material or manufacturing quality under normal use. If a defect is found within this period, we will repair or replace the affected panel/cladding free of charge.

Please note:

• Warranty does not cover damage caused by improper installation, water exposure, accidental damage, exposure to extreme heat/moisture, or normal wear and tear.
• Customized/made-to-order panels and cladding are non-returnable and non-refundable, as they are manufactured specifically as per the customer’s chosen design, size, finish, or specifications.
• Standard (non-customized) panels/cladding may be eligible for return only if unopened, unused, and in original packaging — please contact us for details.

For any warranty claims, please contact our support team with your order number and photos of the issue.

We deliver across Dubai and all over the UAE.

• Delivery Time: Orders are typically delivered within 2–5 working days, depending on your location within the UAE.
• Customized Orders: Custom-designed or made-to-order panels/cladding may require additional production time before dispatch — estimated timelines will be shared at the time of order confirmation.
• Delivery Charges: Free delivery within Dubai on orders above a minimum value (charges may apply for remote areas or smaller orders).
• Express/Urgent Delivery: If you need your order sooner, express delivery is available at an additional charge — please contact us to check availability and cost for your area.
• Order Tracking: Once your order is dispatched, you will be notified via call/WhatsApp/email with delivery details.
• Inspection: Please inspect your package upon delivery. Any damage during transit should be reported within 24 hours with photos for quick resolution.

For urgent delivery requests, please contact us directly to check availability.